Pkop Privacy Policy — Your Data with Us Secured with

1 Introduction & Scope

Pkop (pkop.vu) is fully committed to protecting your privacy. This Privacy Policy explains how pkop collects, stores, uses, and safeguards your personal information.

This policy applies to all users of the pkop.vu website and its services. By accessing the pkop platform or creating an account, you agree to the terms of this Privacy Policy.

Pkop has prepared this policy in compliance with GDPR and applicable local laws. pkop believes transparency is the best policy — so we explain everything we do in plain, straightforward language.

2 What Information pkop Collects

Pkop collects only the information necessary to provide its services. Full details are outlined below:

3 How We Collect Information

Pkop collects information in several ways, as outlined below:

• Information Provided Directly: Information you provide directly during account registration, KYC forms, support tickets, or any other communication.
• Automatically Collected: While you use pkop, certain information is automatically collected via cookies, log files, and web beacons.
• Third Parties: Relevant information may be collected from payment providers and KYC verification services.
• Public Sources: Information from public databases may be verified for fraud prevention and security purposes.

Pkop collects information only through lawful and transparent means. No hidden or deceptive data collection methods are used.

4 How We Use Your Information

Pkop uses your information only for the following purposes:

• Account Management: To create, verify, and manage your pkop account.
• Service Delivery: To deliver gaming services, process payments, and provide customer support.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To comply with regulatory requirements.
• Service Improvement: To analyze your experience and improve the pkop platform.
• Contact: To send you information about your account, promotions, and services (subject to your consent).
• Responsible Gaming: To monitor your gaming habits and provide support where needed.

5 Data Sharing & Third Parties

Pkop does not sell or rent your personal information. However, data may be shared in the following limited circumstances:

• Payment Providers: Only the financial information necessary to process transactions is shared with relevant partners. These partners are contractually bound to keep your data confidential.
• KYC provider: Necessary information is shared with specialized companies for identity verification and fraud prevention.
• Law Enforcement: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Regulatory Authorities: To comply with licensing terms and regulatory requirements.
• Business Successors: In the event of a pkop merger or acquisition — the new owner will still be bound by this Privacy Policy.

Outside of the cases listed above, pkop does not share your information with any third parties.

6 Cookie Policy

Pkop uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on pkop.

Pkop uses the following types of cookies:

• Essential Cookies: For login sessions and security. Without these, pkop cannot function properly.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytics Cookies: To understand how pkop is being used. This data is anonymized.
• Security Cookies: To detect fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some pkop features from functioning correctly.

7 Data Retention Period

How long pkop retains your data depends on the type of information and applicable legal requirements:

• While Account Is Active: All information remains actively stored from account creation through to closure.
• After Account Closure: Data is generally retained for up to 5 years for legal and regulatory reasons.
• Financial Transactions: Retained for a minimum of 7 years for tax and audit purposes.
• Contact Log: Customer service conversations are typically retained for up to 2 years.

After the applicable retention period, pkop will securely delete or anonymize your data.

8 Your Privacy Rights

As a pkop member, you have the following rights regarding your personal information:

To exercise any of these rights, contact the pkop support team. pkop will respond to your request within 30 days.

9 Protection of Minors

Pkop's services are intended for users aged 18 and above. pkop does not knowingly collect any information from anyone under 18.

If pkop becomes aware that data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. Parents or guardians who believe their child's data may be held by pkop should contact pkop support right away.

10 Changes to the Privacy Policy

Pkop may update this Privacy Policy from time to time. When changes are made, pkop will notify you in the following ways:

• The "Last Updated" date at the top of this page will reflect any changes.
• For significant changes, you will be notified via email or a platform notification.
• Pkop may display a separate notice at login regarding important changes.

Continued use of pkop after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

11 Contact & Complaints

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please get in touch with pkop.

• Live Chat: Use the chat button on the pkop website — it's the fastest way to get a response.
• Email: [email protected] — write to us directly for any data protection matters.
• General Support: [email protected] — for any general inquiries.

Pkop will respond to your privacy-related requests within 30 calendar days. If a matter is complex and requires more time, pkop will notify you accordingly.